Shipping & Returns
We try to get your purchase to you ask quickly as possible and make it simple to return any unwanted items.
If the seal on the item is unbroken, and the item is in a condition suitable for resale, you may return unused items for a full refund minus the cost of shipping.
Please contact our customer service team using the contact form on this website within 30 days of receiving your order. They will give you the appropriate address to return your item(s), which includes;
- Your full name, address and order number
Note that you must use a courier service that requires a signature. Other than in the case of the 30 Day Guarantee (below), we cannot refund you for items that are not returned to us or are lost in the mail.
One used bottle - Our 30 Day Guarantee
We are confident that you will be satisfied with your Centrapeak - so confident in fact that we will offer you to refund you if it doesn't work out for you. We've gone further than most other dietary supplement companies to offer a genuine no-quibble guarantee and actually stand behind our product.
We will refund the cost of up to one used bottle (minus our shipping cost) within the first 30 days of ordering the product.
So you have 30 days to try the product and decide. No complex forms, no diaries of what you've eaten and what exercise you've done. And no sending back the used bottle.
There are a few conditions on this guarantee however;
- You can only do this once. You cannot reorder again and request a refund. If you do that we reserve the right to refuse a refund on the unused item, but any other items will still be refundable under our unused items returns policy.
- You will only be refunded in this way on 1 bottle. If you ordered more than one bottle you should return those under the 'Unused Items' policy.
- You have to contact us within 30 days or receiving your order to arrange your refund.
- You need to send us a photo of the used, opened bottle.
So to re-iterate, you do not need to return a used bottle of Centrapeak .
Why do we want to see a photo of the opened bottle? It's simply to protect us against those who claim a refund and then resell the item.
If you have any questions about returns or this policy, please email us at firstname.lastname@example.org and our support team will do their very best to help.
All deliveries are shipped from our distribution center in New Jersey, USA. Every parcel is sent using a tracked mail service, and will require a signature upon delivery.
We have a cutoff time of 2pm EST on orders, if you place your order after 2pm EST it will not be despatched until the next day.
The estimated delivery times are provided to us by USPS and FedEx. Whilst they deliver within those timeframes the vast majority of the time, some parcels get delayed. Bear this in mind when ordering. You will be sent a tracking number in your shipping confirmation email, please use that to track the progress of your order.
Deliveries to USA
Standard orders are sent via USPS Tracked service, the estimates delivery time for shipments to mainland USA is 2-4 working days. If you are a resident of Guam, Puerto Rico, Hawaii or Alaska you may experience deliveries exceeding the 4 day estimate.
Our expedited shipping is fulfilled via FedEx. The estimated delivery time is 2-3 working days. Note that expedited shipping is only available to residents of mainland USA.
Deliveries to Canada
Canadian customers will have their orders fulfilled by USPS International. The estimated delivery time for this service is 5-10 working days.
Deliveries to UK & EU
Please note we are currently only shipping the US and Canada. Apologies about this, we will be adding the UK and EU as soon as possible.
Deliveries within the EU are handled by Royal Mail. Deliveries to the UK have an estimated delivery time of 1-2 working days for the 48 hour tracked option and 1 working day for special delivery.
Deliveries within the EU but outwith the UK use 48 hour tracked service only, and have an estimated delivery time of 2-5 working days.
For all EU deliveries the cutoff time is 2pm GMT. Orders placed after 2pm GMT will be dispatched the following day.
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Centrapeak by Digital Spectrum Ltd. Payments by DS Payments Ltd.