Returns

Unused Items

If the seal on the item is unbroken, and the item is in a condition suitable for resale, you may return unused items for a full refund minus our cost of shipping and handling.

Returns are refunded proportionally based on the number of boxes returned against the price paid.

Please contact our customer service team using the contact form on this website within 60 days of receiving your order. They will give you the appropriate address to return your item(s).

Note that you should use a courier service that requires a signature. We cannot refund your shipping or return cost, or for items that are not returned to us or are lost in the mail.

Returns Questions

If you have any questions about returns, please email us at support@centrapeak.com and our support team will do their very best to help.

Dispatch Information

All deliveries to the USA and Canada are shipped from our distribution center in New Jersey, USA.

Deliveries to all countries other than the USA and Canada are shipped from our distribution center in the UK.

Most orders placed before 12 noon EST will be dispatched on the day of receipt. If you place your order after 12 noon EST it will not be dispatched until the following day. The shipping method you select in checkout takes account of this and will give you an accurate estimate of delivery ETA.

The estimated delivery times are provided to us by shipping companies. Whilst they deliver within those time frames the vast majority of the time, some parcels get delayed. Bear this in mind when ordering. You will be sent a tracking number in your shipping confirmation email, please use that to track the progress of your order.